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Support and FAQ

Is your equipment down and starting to pile up? Before you call to get an open-top dumpster check out our guide below. This is a general guide for common issues that we see with balers and compactors. Employees should not attempt any repair work on machinery for which they do not have full training. For over the phone troubleshooting or to schedule a service, call (833) 233-9377.

Support Questions

  1. No electrical power to the unit.
    • Turn on Main Disconnect.
    • Replace fuses or reset breakers.
  2. No electrical power to control circuit.
    • Check primary and secondary sides of the transformer.
    • Check for correct voltage.
    • Check control fuses
    • Check stop button.
    • Check start button to be sure contact closes when depressed.
  3. No electrical power to the motor.
    • Check heater resets.
  1. The motor starter is inoperative.
    • Check motor starter coil & wiring.
  2. Motor starter auxiliary contacts are inoperative.
    • Check motor starter contacts & wiring.
  3. Reverse button is inoperative.
    • Check reverse button to be sure contacts are closed.
    • Check wiring.
  4. Secondary contact on start button is inoperative.
    • Check contact, wired black and orange, to be sure it is operating properly
    • Check wiring.
  1. Insufficient oil in the reservoir.
    • Fill reservoir with oil.
  2. Low relief pressure.
    • Check relief pressure.
    • Clean orifice in relief valve and reset pressure.
    • Check "O" rings on relief valve for damage or leakage.
  3. Oil leakage in the cylinder.
    • Check cylinder for bypassing.
    • Replace seal kit, inspect rod and cylinder tube for scoring or nicks.
    • Replace cylinder.
  4. Defective pump.
    • Replace pump.
  5. Oil leakage from hose fittings.
    • Tighten hose fittings.
  6. Low voltage.
    • ​​​​​​​Check voltage.
  7. The pump may be driven in the wrong direction of rotation.
    • Stop immediately to prevent seizure.
    • Check the direction of drive rotation (proper rotation direction is indicated by the arrow on motor).
  8. The shaft broke, or shaft key sheared.
    • Visually inspect motor and pump shaft and hub couplings for damage.
    • Replace if necessary.
  9. Intake pipe from reservoir blocked, or oil viscosity too heavy to prime.
    • Drain system.
    • Add clean fluid of proper viscosity and specifications.
    • Filter as recommended.
    • Check system filter for cleanliness.
  10. Intake air leaks (foam in oil or sounds like gravel in the pump).
    • Check intake connections.
    • Tighten securely.
  11. Units shift slowly.
    • Flow control valve (restrictor) clogged, remove and clean orifice.
  12. Valve response sluggish.
    • Contaminated oil - drain and flush system.
    • Inadequate voltage, check voltage, check coil.
    • Disassemble valve and clean​.
    • Loose hub coupling.
    • Tighten set screws on hub coupling halves.
  1. The solenoid valve is inoperative.
    • Check coil in the solenoid valve.
  2. Reverse button is inoperative.
    • Check reverse button contacts.
  1. Partly clogged intake strainer or restricted intake pipe.
    • The pump must receive intake fluid freely or cavitation results. Drain system, clean intake pipe, and clean or replace the strainer.
  2. Defective bearing.
    • Replace pump.
  3. Air leak at pump intake pipe joints.
    • Tighten joints as required.
  1. Seal worn or damaged.
    • Replace seals or pump.
  1. Continuous running.
    • When over 140 degrees F or hot in comparison with circuit lines, the pump should be shut down immediately. Before restarting, ensure that fluid cooling capacity is adequate to remove system-generated heat.
    • Install oil cooler (air or water type).
    • Install oil temperature shut down switch.
    • Check to be sure CYCON Power Pack has not been exchanged for Pressure Shifting Power Pack.
  2. Undersized hydraulic lines.
    • Replace with larger hydraulic lines.
    • High ambient temp in relation to oil temp.
    • Use lower viscosity oil.
  3. Excessive system leakage.
    • ​Check system for bypassing or leaks.
  1. Abrasive matter in the hydraulic oil being circulated through the pump.
    • Install adequate filter or clean.
    • Replace oil more often and clean tank.
  2. Viscosity of oil too low at working conditions.
    • Replace oil with factory recommended.
  3. Pressure too high.
    • Reduce pump pressures to factory specifications.
  4. Air recirculation causing pump noise.
    • Tighten all fittings.
  1. Valve sticking or binding.
    • Disassemble & clean as necessary.
  2. The viscosity of the oil is too high.
    • Change oil to factory-recommended viscosity.
  3. Air in system.
    • Check for leaks, tighten fittings.
  4. Low oil.
    • Fill reservoir with oil.
  5. Low voltage.
    • Check primary & secondary sides of the transformer for correct voltage.
  1. Check for correct voltage (incoming power).
  2. Check fuses or breakers at the disconnect.
  3. Check heater elements to be sure they are tight.
  4. Check the wiring from starter to motor to make sure all connections are tight.
  5. Check motor leads to be sure all connections are tight surges or voltage.

NOTE: Excessive overload tripping and/or motor or coil failures may occur if voltage surges or voltage drops are frequent in your area. This circumstance can be remedied by the installation of phase protectors which drop power to the motor if surges are present.

Frequently Asked Questions

We have compiled a collection of some of the questions we get asked the most. If you can’t find an answer below, and still have questions please just get in touch directly and we’ll be happy to help.

Trash compactors are used to process non-recyclable materials. The waste is loaded into the machine and subjected to tremendous pressure by a hydraulic or pneumatic press. Once it is processed, the volume of the waste is greatly reduced, which makes it easier to handle and cheaper to transport, since fewer hauling rounds are required.

Balers are used to process recyclable materials such as cans or cardboard. The materials are easily compressed and bound into bales for easier handling and transport.

Waste Equipment Rentals & Sales offers both rental and purchase options on all equipment! Fill out our contact form or call us at (833) 233-9377 for a free quote.

We install all equipment and set it up for duty. For more information, read about our installation service here. (link to installations and removals)

Yes! We service all makes and models of all waste equipment. Give us a call at (833) 233-9377 or fill out our contact form for a free quote.

If your compactor and trash area has an odor, it could be that the site needs to be cleaned. 

In our preventative maintenance program, our highly trained technicians will make a quarterly, biannual, or annual visit to your facility to perform preventative maintenance on your equipment depending on the daily usage and age of your equipment. You can read more about our preventative maintenance program here

Services can be requested via email, text, or phone. Once the service is requested, a ‘job scheduled’ email and text are sent to the client. This includes the date and arrival window of the technician. Once the technician arrives at the facility and begins working, a ‘job started’ text is sent to the client. While at the facility, our technician will have the manager present sign the work order as a confirmation of work done. When the job is completed, the technician will record that the job is finished and the client will receive a ‘job finished’ text. The invoice is emailed with the client's signature, technician notes, and photographs attached. 

Yes, Waste Equipment Rentals & Sales is fully insured and will gladly provide your company with a certificate of insurance at your request.

Yes, we sell all parts ranging from pumps and motors to E-stop buttons and key switches. Please call (833) 233-9377 or fill out our online contact form for pricing. If you have your serial number, make, and model, we can more accurately estimate your price.

Yes, we sell baling wire ranging from 11 gauge to 14 gauge in a variety of lengths, as well as box wire. Please contact (833) 233-9377 or fill out our online contact form for pricing or to place an order.

Our technicians are available 24/7 offering same-day, when possible, and after-hours service. Waste Equipment Rentals & Sales truly understands the vital role that your equipment plays and is dedicated to getting it up and running as quickly as possible.

Waste Equipment Rentals & Sales mission is to bring service back to the service industry. Our dedicated team is committed to the following: showing up on time, providing the right service as promised, and billing promptly and accurately.

With certified service technicians across the country and locations across the U.S. to stock parts, equipment, and perform large fabrications, you can be confident that you are within our service area. We offer 24/7, rush, after hour, and emergency service. We have also developed a streamlined dispatching system to provide a two-hour window of when a technician will arrive. We provide a simplified billing process with pictures and a detailed summary of the work completed. Each of our technicians has parts and welding and hydraulic hose machines stocked on their service vehicles, which eliminates repeat service visits.

Waste Equipment Rentals & Sales offers turnkey rental programs. We coordinate shipping the equipment, handle the equipment installation, and provide ongoing preventative maintenance and repairs after the equipment is installed.

If you didn’t find an answer above, and still have questions, please just get in touch directly and we’ll be happy to help.

The Waste Equipment Rentals & Sales Difference

Nationwide Reach

Our customers are provided with 24/7 repair services across the country.

Quick Response Time

Our streamlined dispatching provides a two-hour window of arrival.

Professional Service Technicians

We provide an invoice the same day with pictures and a detailed summary of the work completed.

24/7 Service You Can Count On From Coast to Coast

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Waste Equipment Rentals & Sales is committed to delivering the absolute highest quality of servicing to clients ranging from local businesses to national chains and Fortune 500 companies. Our team is dedicated to its mission to bring service back to the service industry by delivering unrivaled customer service each and every day.